What payment methods are available?
The payment methods available are ATM Reference (only available in Portugal), Credit Card and PayPal.
What are the shipping costs?
The shipping costs of your DOLs are free for Portugal and Europe. For the remaining countries, please see the SHIPPING page.
How is my order shipped?
Your DOLs are shipped by DHL.
How can I track the delivery of my order?
As soon as your order leaves our warehouse, you will receive a code so you can track your order online.
How long does it take for my order to be shipped?
The estimated delivery time is 2 to 10 business days.
Can I cancel my order?
If your order has not yet been shipped, it may be cancelled and you will be refunded the amount paid by the same payment method.
To which countries do you ship DOLs?
European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romani, Slovakia, Slovenia, Spain (except the Canary Islands and the Balearics), Sweden, United Kingdom
Other Countries: Switzerland, Liechtenstein, Norway, Brazil, Mexico, Argentina, Peru, USA, Canada, Angola, South Africa, Saudi Arabia, Lebanon, Kuwait, Oman, Japan, China (Hong Kong), Macau, Australia, New Zealand, Singapore.
In the event that your country does not appear on these lists, contact us through [email protected].